Shipping policy

Australia

• Estimated delivery time above does not allow for pick & pack of orders.
• Once orders are placed, they are not able to be amended or cancelled.
• Final Order Value is calculated after promotional codes are applied.
• eGift cards do not contribute to minimum spend for free shipping.
  
• Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales and Promotional events), public holidays, extreme weather events or due to postal service delivery issues that are unforeseen.
• Once orders have been dispatched and are alrerady with the courier, we do not have any control on the delivery time frame. Delays may occur for various reasons that Dewy Demure is not responsible. 
• We guarantee the processing and dispatch of your order within 1 - 2 days except  weekends as AUSTRALIA POST is closed (Saturdays, Sundays & Public Holidays)
• Online orders are processed and shipped from Gold Coast, Queensland and so we follow any Queensland Public Holidays.
• Please allow additional time for regional and rural deliveries.
• Shipping costs can be adjusted without prior notice.
• We deliver to PO BOX & Parcel Lockers. If using Parcel Lockers, please make sure to include the street address of the Parcel Locker location.

• The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change. You can also track your parcels on auspost.com.au by using the tracking tool.

Authority To Leave: This gives the delivery driver the authority to leave the parcel on premise if or when nobody is there to receive it. This overrides the need to obtain a signature. Once delivery completed, any lost or stolen items will be the responsibility of the customer and no replacements will be offered by Dewy Demure. Dewy Demure is not responsible for parcels left on premise that is exposed to the sun, rain or any other weather conditions.

Signature On Delivery: This requires the driver to obtain a signature on delivery. If nobody is on premise to accept the parcel, the parcel will be allocated to the nearest Post office or collection point for collection. Dewy Demure is not responsible for the collection of your parcel from the pickup location. You can opt to this by choosing Standard/Express - Signature on Delivery options upon check out.

IMPORTANT TO NOTE

For shipping address, we strongly advise you to use an address where someone is available to collect the parcel during business hours Monday to Friday. If no one is available to collect the parcel, the courier might leave the parcel at the address only if it is deemed safe to do so, otherwise you are responsible for picking up the parcel at a location given to you.

If a parcel is returned to Dewy Demure because it was unclaimed or had the incorrect address submitted with the order, the customer is responsible for an additional handling & postage fee of $20 to have it re-delivered. If you prefer a refund on the returned parcel, we will deduct $20 off the total order amount (excluding Express Shipping charges) to cover handling & postage fees. Dewy Demure is not responsible for unclaimed or incorrectly addressed parcels and does not offer replacement packages.

Dewy Demure is not responsible for lost or stolen packages, unless it is lost or stolen during transit. That's why we offer tracked shipping for all orders and parcels where the status "Delivered" or "Completed" will be deemed as delivered.

We ship via AUSTRALIA POST for all Deliveries (Standard and Express), if you hold a MyPOST account, you are able to request Redirection & Safe Drop. However, this is NOT recommended by Dewy Demure, and if you choose to request Redirection and/or safe drop, Dewy Demure is no longer responsible for lost parcel, undelivered parcel, parcel delivered to incorrect address for your order. Please make sure your address is correct on your order confirmation email to avoid the need for redirection.